FAQ's

Frequently Asked Questions (FAQs) - Firamart

Ordering and Payment
1. Q: How do I place an order?
A: To place an order, simply browse our website, add products to your cart, and follow the checkout process.
2. Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards and cash on delivery.
3. Q: Is my personal and payment information secure?
A: Yes, our website uses SSL encryption to ensure the security of your information.

Shipping and Delivery
1. Q: What is the estimated delivery time?
A: Delivery times vary depending on your location, but typically take 1-3 business days for express delivery and 3-5 business days for standard delivery.
2. Q: Do you ship outside the UAE?
A: Currently, we only ship within the UAE.
3. Q: Can I track my order?
A: Yes, you can track your order status.

Returns and Refunds
1. Q: Can I return or exchange a product?
A: Yes, you can return or exchange a product within 14 days of delivery.
2. Q: What is the condition for returning a product?
A: Products must be in their original condition with all tags and packaging intact.
3. Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after receiving the returned item.

Product Information
1. Q: How do I know if a product is available?
A: Product availability is indicated on the product page.
2. Q: Are the products genuine?
A: Yes, all our products are 100% genuine and authentic.

Payment and Pricing
1. Q: Are prices inclusive of VAT?
A: Yes, our prices include VAT.
2. Q: Do I need to pay any additional fees?
A: No, there are no additional fees apart from the shipping charges.

Order Cancellation
1. Q: Can I cancel my order?
A: You can cancel your order before it is shipped.
2. Q: How do I cancel my order?
A: Please contact our customer support team to cancel your order.